Privacy Policy

Last updated: June 2026

1. Information We Collect

We may collect and process the following personal data:

  • Full name
  • Phone number and WhatsApp contact
  • Email address, if provided
  • Delivery address, if required for an order
  • Order details, reservation details, comments, or special requests
  • Payment-related information, where applicable
  • Information submitted through forms, online ordering, booking, or communication channels
  • Technical data such as IP address, browser type, device information, cookies, and website usage data for analytics purposes

2. How We Collect Data

We collect data when you:

  • Place an order through our website or online ordering system
  • Submit a contact form on our website
  • Make a reservation or request information
  • Contact us via WhatsApp, phone, email, social media, or other communication channels
  • Interact with our website through cookies, analytics tools, or embedded third-party services

3. Purpose of Data Processing

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To manage table reservations and customer requests
  • To respond to your inquiries
  • To communicate with you regarding orders, reservations, delivery, service updates, or promotions
  • To improve our website, menu, services, customer experience, and marketing activities
  • To ensure website security and proper technical operation
  • To comply with applicable legal and regulatory obligations

4. Legal Basis

We process your personal data based on:

  • Your consent when you submit information through our website or communication channels
  • The necessity to provide services requested by you, including order processing and reservations
  • Our legitimate interest in operating, improving, and promoting our restaurant services
  • Compliance with applicable legal obligations

5. Data Sharing

We do not sell or rent your personal data.

We may share your data only:

  • With delivery partners, payment providers, booking systems, or service providers involved in fulfilling your order or request
  • With IT, hosting, website, analytics, CRM, or marketing service providers
  • With contractors or partners where necessary to provide our services
  • When required by law, regulation, court order, or government authorities

6. International Data Transfers

As we operate in Indonesia and may work with international clients, service providers, and platforms, your data may be processed across different jurisdictions. We take reasonable steps to ensure your personal data remains protected.

7. Data Retention

We retain personal data only as long as necessary:

  • To fulfill the purposes described in this Privacy Policy
  • To process orders, reservations, and customer communications
  • To comply with legal, tax, accounting, or regulatory obligations
  • To resolve disputes and protect our legitimate interests

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. However, no digital system or internet transmission can be guaranteed to be completely secure.

9. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data where applicable
  • Withdraw consent where processing is based on consent
  • Object to certain types of processing
  • Request limitation of processing in certain cases

To exercise your rights, please contact us using the details below.

10. Cookies and Analytics

Our website may use cookies and analytics tools to understand user behavior, improve website performance, remember preferences, and support marketing activities.

You can disable cookies in your browser settings. Please note that some website features may not function properly if cookies are disabled.

11. Third-Party Links and Services

Our website may contain links to third-party services such as WhatsApp, social media platforms, online ordering systems, maps, payment providers, or delivery platforms.

We are not responsible for the privacy practices, content, or data processing activities of those third-party services. We recommend reviewing their privacy policies separately.

12. Contact Information

PT. OSNADCHUCK SERVICE BALI
Bali, Indonesia
Website: tothemoonbali.com
Email: tothemoonbali@gmail.com

We process personal data in accordance with applicable laws of Indonesia, including the Personal Data Protection Law (PDP Law).